Post by account_disabled on Jan 23, 2024 4:41:13 GMT -5
If you have called large organizations, you were probably first greeted not by a secretary, but by a voice menu. This is understandable, because IVR is not just the “face” of the company, it is also a convenience for both the client and the business itself. In this article we will talk about the possibilities that the voice menu provides. If you have not yet configured such options, we highly recommend doing so. Ringostat technical support is always ready to help you. Reading time: 11 minutes What is a voice menu (IVR) and why is it needed? Pros of voice menu Directing the client directly to the required department or to a personal employee Selecting the service language Keeping the customer on the line without irritation Ringostat has ready-made audio recordings for the most common cases: Playing important information Receiving messages from customers who call after hours Solving non-standard problems Summary: what useful features does IVR have? What is a voice menu (IVR) and why is it needed? Voice menu is a tool for processing and distributing incoming calls.
When a Fax Lists customer calls, it plays a message prompting them to select the desired department or enter an employee's extension number. The caller controls the menu himself by entering the required numbers on the phone. The voice menu is also called IVR - from the English Interactive Voice Response. How the IVR voice menu works How the voice menu works If the company does not have a voice menu, then the client first has to communicate with the secretary, wait until he connects him with the right department, then explain his question again, etc. It turns out to be a long chain when the client is irritated by the wait, and the secretary acts as a "bottleneck". If the receptionist is busy, others will not be able to get through or will wait on the line for a long time.
Therefore, we recommend that you connect the voice menu without fail. Ringostat virtual PBX includes a voice menu, which is provided to customers free of charge. Even before the project is connected, the manager finds out how it is more convenient for the company to receive calls. Based on this, he can give recommendations on voice menu settings and indicate them in the project setup task. Based on them, our employees configure the IVR themselves. In this article we will not describe how IVR is configured - this has already been described in detail in an article from the knowledge base . And remember, you don't have to do it yourself. Just explain to tech support what you need and they will set everything up for you.
When a Fax Lists customer calls, it plays a message prompting them to select the desired department or enter an employee's extension number. The caller controls the menu himself by entering the required numbers on the phone. The voice menu is also called IVR - from the English Interactive Voice Response. How the IVR voice menu works How the voice menu works If the company does not have a voice menu, then the client first has to communicate with the secretary, wait until he connects him with the right department, then explain his question again, etc. It turns out to be a long chain when the client is irritated by the wait, and the secretary acts as a "bottleneck". If the receptionist is busy, others will not be able to get through or will wait on the line for a long time.
Therefore, we recommend that you connect the voice menu without fail. Ringostat virtual PBX includes a voice menu, which is provided to customers free of charge. Even before the project is connected, the manager finds out how it is more convenient for the company to receive calls. Based on this, he can give recommendations on voice menu settings and indicate them in the project setup task. Based on them, our employees configure the IVR themselves. In this article we will not describe how IVR is configured - this has already been described in detail in an article from the knowledge base . And remember, you don't have to do it yourself. Just explain to tech support what you need and they will set everything up for you.